Sony Complaint

Sony Complaint

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Sony Canada Warranty useless on Z3 compact - Xperia Z3 Compact


I paid $600 cash directly to Sony Canada to buy this phone. Hadn't any problems or suffered horror stories others have posted on the web, but there is a little rubber flap seal covering the SIM card slot that would not close. It would not close from day one. Since Sony markets this phone capable of operating underwater it is pretty clear the flap must close. If one does a search on this phone and SIM card flap seal or on the Sony support forum, you will find others with the same problem. The flap is basically hard rubber with a notched rubber tongue that clics into a slot. It's pretty tough and the only other problem I could see would be if the tether broke and you lost the flap. My problem was it simply wouldn't clic shut. I have no intention of filming underwater but I was concerned that one day I could possibly drop it in water and since I paid such a price I would get it fixed under warranty.
I'll try to keep it short but after shipping it to Sony Care I suffered over a month of incompetent hell. Many calls to Support resulted with statements like "didn't receive your phone, can't find your account; Yes we have your phone but don't know the status, call back please , call back again please, again can't find your account or E-mail, who are you sir?" Eventually the repair service leaves a message the flap is not covered under warranty and I would have to pay. So I left a message back with them since that's all I could get was a message machine, stating I would not pay and warranty should cover it. Sony responded by sending an email saying here is the tracking number from Purolator, we have shipped it to you. No explanation of the state of repair. Of course they left out two of the numbers of my home address so I had to do some juggling with Purolator and go pick it up. And Lo and behold it is in the exact state of disrepair as the day I shipped over a month earlier. No explanation either. Out a phone and still paying my cell service. Sony support in other countries seem to honour the warranty regarding this defect but not Sony Canada. Stay away from Sony sold in Canada. Wish they would just give me the $600 back.Stay away from Sony!


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