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Sony Support Ticket - Bad Customer Service

Sony Support Ticket

Bad Customer Service - Sony FD Trinitron

Created By: ptraylor's Picture ptraylor Last Reply: ptraylor's Picture ptraylor
Priority Level: [Medium] Status: [Open]
Created: 9 years ago Last Updated: 9 years ago
Department: N/A Replies: 0
Product: Sony FD Trinitron

Phone call number one: I cannot believe the type of customer service I received when I contacted Sony customer support today. It was by far some of the worst, most demeaning, unprofessional customer service I have ever received.

Phone call number two:I tried calling the customer relations phone number on your website to complain about my initial customer service phone call. , and asked to speak to a supervisor. I was asked my name, phone number, model number of my TV, etc. I told the guy I just wanted to talk to a supervisor. He asked me why, and I told him I have a reason that I did not want to explain to him. I was told that a supervisor will not speak to a “CUSTOMER” for no reason. I had a reason, I didn’t feel it was necessary to explain it to him, and then repeat the same thing to a supervisor.

My problem would be fixed if I could speak to a polite professional, and be treated as an intelligent and valued customer.


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